Privacy Statement for Residents and Prospective Residents of AbingtonPark View Care Home

This privacy policy provides information about the personal data we process, why we process it and how we process it.


We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data. If you have any concerns or questions please contact the registered manager in writing or email :


Abington Park View is a “data controller” for the information which we hold about you. This means that we are responsible for deciding how we hold your personal information.


Everything we do with your personal data counts as processing it – including collecting, storing, amending, transferring and destroying it. When Abington Park View processes your personal data, it is required to comply with the General Data Protection Regulation Act 2018. Abington Park View are committed to being transparent about why we need your personal data and what we do with it.


We comply with the Data protection law by following the principals of data protection laws which say that the personal information we hold about you must be:


1. Used lawfully, fairly and in a transparent way;

2. Collected only for valid purposes that have clearly been stated;

3. Relevant and limited to the purposes;

4. Accurate and kept up to date;

5. Kept only as long as necessary;

6. Kept securely.


We may also use your personal information for other purposes where such use is required or permitted by law.


What Personal information do we hold:

Your personal data includes all the information we hold that identifies you or is about you, such as:

  • Identification: Your name, marital status, title, date of birth, gender, National Insurance number
  • Contact Details: Your address, email address, telephone numbers, information about your family & friends, Next of kin and emergency contacts.
  • Care Details: Care requirements and preferences, GP, other healthcare professionals involved, Life history, Views and wishes, End of Life wishes, Dietary Requirements, Hobbies and interests
  • Financial information: Bank account and payment card details and financial circumstances to verify affordability
  • Legal Data: Power of Attorney, Deputy, Guardianship, Advocacy, Mental Capacity Assessments for making decisions
  • Reviews and Opinions: Care Reviews and opinions about aspects of your care and daily living including quality assurance survey feedback
  • Special Categories of data: including information about your medical background and health, mobility and diversity / equality, care and support needs, information such as race & ethnicity, religious beliefs, sexual orientation, photographs and videos


Due to any unforeseen circumstances this list is not exhaustive and may vary from time to time


Source of personal information obtained

The we collect about you will be obtained through a variety of sources which include:

  • From you directly
  • From your friends and relatives and next of kin.
  • From someone who has the authority to act on your behalf such as a power of attorney or advocacy
  • From healthcare professionals and local authority.


Why do we use your data?

In accordance with the data protection laws, we need a “lawful basis” for collecting and using information about you for any particular purpose.


We have a legal obligation to process your information under the Health and Social Care Act 2012 or Mental Capacity Act 2005 and other associated regulations. We are also required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public and legal interest



We process your personal data in order to provide you with a high level of care and support services; to fulfil the contract we have entered into with you; to meet our legal & regulatory obligations.


Some of the purposes for which we collect and use your personal data are as follows:

• To assess that we can meet your needs and requirements to provide you with safe, appropriate and personalised care and accommodation as a member of our family of residents

• We may need to capture images of you as part of our security processes i.e. CCTV footage or to capture images for the GP for medical analysis.

• We may use your personal data for the purpose of safeguarding and regulatory requirements

• We will need to use your personal information to communicate with you about aspects of your care from pre-admission and throughout your stay

• For Quality Assurance monitoring & Surveys, To monitor & assess the well-being of our residents and to improve on our services provided

• For and Complaints handling or concerns raised.

• For Finance, administering payments for your care fees and carrying out checks to ensure the care and accommodation costs can be met.

• For Administrative matters which are necessary for the day to day running of our organisation.


We would require your consent for us to use your personal data.


If we do not receive this information from you, we may not be able to fulfil our obligations to you.


Where Do We Process Your Data?

We will share your personal information with third parties and multi-disciplinaries where we have a lawful basis for doing so such as your GP, Hospitals, Pharmacy, Social Workers, Clinical Commissioning Groups, other health and care professionals, Local authorities, Family or friends, Next of Kin, Anyone with power of attorney, advocacy, other statutory regulatory bodies such as CQC, Safeguarding, The Police and other law enforcement agencies. External IT providers who may have access to your personal data when necessary to perform their services.


In order to provide you with the best experience while using our website, we process some data about you.


We respect the security of your data and treat it in accordance with the law.


We will not transfer your data outside of the EU.


Storing your information and Destroying it.

We will only retain your personal information for as long as necessary and stipulated by the governing bodies. When we no longer have a lawful purpose for holding your data, we will securely destroy your personal information in accordance with the regulations. When a resident leaves our service, we will archive that personal data in a secure storage facility for paper records, and in a secure cloud based server for electronic records. We will maintain it securely for no more than 8 years, unless we are legally required to do so.


Your Rights

By law you have the following rights:

1. Right to Request access to your personal information that we are processing.

2. Right to ask us to Rectify any personal information that hold about you that may be incorrect or incomplete.

3. Right to request us to erase of your personal information which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the Information Governance Alliance’s guidelines.

4. Right to request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.

5. Right to request for your data to be erased if we have asked for your consent to process your data. You may ask to withdraw your consent.

6. Right to object to us processing of your personal information.


All requests must be made in writing to the Registered Manager


Automated Decision Making

We do not carry out any automated decision making using your personal data.


Our Data Protection Officer

Golden Care (UK) Ltd, Trading as Abington Park View Care Home, is a company registered in England and Wales under company number 05586712, our registered office is at 505 Pinner Road, Harrow, Middlesex, HA2 6EH, United Kingdom.


Our Registered Manager is responsible for overseeing what we do with your information and monitoring our compliance with data protection laws. If you have any concerns or questions about our use of your personal data, you can contact us on or email the Registered Home Manager directly.


Right to Complain about our Processing

If you are not satisfied with the way we process your information, you have the right to complain to the Information Commissioner’s Office (the “ICO”) by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,SK9 5AF.